show all answers

Can I set a monthly date for changes to be made?
        permalink - show answer

If you would like, we can set a monthly date to make changes.

Can I trust you to keep my site design ideas confidential until each one materializes?
        permalink - show answer

Yes, 100%. We do not disclose confidential customer information ever. We are happy to sign a non-disclosure agreement if you desire. Our standard contract contains a confidentiality clause.

Can you get me on the first page or two of search results for my category?
        permalink - show answer

We will work with you to find excellent keywords for your site, and get you great rankings, but this is not something that happens overnight. It often takes 3 to 6 months of periodic optimization, and working to get other sites to link to your site before you see phenomenal results.  This cannot be done for every keyword, but most sites will have a number of keywords that will be appropriate for optimization.  There is a science to getting your site high rankings on your desired keywords, and we are experts in this area.

Can you give some references of websites you have built?
        permalink - show answer

• www.gloomis.us
• www.wnin.org
• www.drpaulmorrison.com
• www.alliance9.org
• www.jbtech.com
• www.swatpest.com
• www.diehlconsulting.org
• www.surveyamerica.net
• www.oliverclinic.com
• www.thatfootthing.com
• www.artsglassservice.com
• www.asianpearls.net
• www.upicoal.com
• www.bahamacondos.com
• www.phoenixdigitalimaging.com

Can you help me evaluate the effectiveness of my site once it is up & running? How? What is the extra cost?
        permalink - show answer

If you use our hosting, we provide statistics as part of the hosting package at no extra cost. You can log in and check the statistics YOURSELF any time at no additional charge. The statistics tell you who has visited your site, when they went there, which pages they went to, etc.

Do you handle the domain registration process?
        permalink - show answer

We do handle the domain process and are happy to assist in choosing the best domain name for you.

Do you offer web hosting? Do you require me to use your host or can I choose another?
        permalink - show answer

We do offer web site hosting. You are free to choose another host if you like but it we prefer that you use ours because of our familiarity with the system and confidence in its stability.
Our Basic Web hosting Plan costs $180/year.
Ecommerce Hosting costs $360/year.

Do you register my website with search engines? If so, please outline all costs associated with this. Does the search engine charge me for each visit it generates to my site? If so, how much? How billed? Which search engines do you register my website with?
        permalink - show answer

We offer web site optimization and submission as a separate service from the creation of the web site. We also can assist you with setting up and managing marketing plans that are based on cost-per-click advertising. Generally speaking, these systems have a minimum bid of 5 to 10 cents per visit. These programs charge your credit card monthly or require a retainer deposit on your account.
When submitting a web site for registration, we submit to all of the major free search engines, as well as over a hundred minor search engines. “Pay-for-listing” submission is available and required for some of the larger search engines including Yahoo, Inktomi, Looksmart, Altavista and Lycos.

How can you make my website shine as a customer magnet?
        permalink - show answer

Creating a web site is just the first step in generating revenue through the internet.  Even the best web site will not generate a dime if your potential customers cannot find your site.  After a web site is completed, we recommend our search engine optimization and submission services.  We have had substantial successes in search engine marketing, and have sites ranking in the top 10 on Google for their desired keyword, including a couple of #1’s.  Once the customer has reached your site, it is very important that they can easily find the information or products that they are seeking. Our sites are focused on usability, have consistent navigation, allowing users to get where they want to go quickly and easily.

How can you optimize my website for best search engine results?
        permalink - show answer

We utilize state of the arte search engine optimization techniques based on Cascading Style Sheets (CSS) to optimize your site for search engines without having a negative impact on the appearance of your site.  We also use Meta tags for keywords and description as well as comments and alternate text for pictures as part of the optimization process of a website. Additionally, we can tweak the contents of the site to have desired keywords within the text. We have had great success with optimizing web sites for search engines listing. We currently have a couple of sites with the number one or top 5 listings in Google, Yahoo, and MSN for the desired keywords.

http://www.bahamacondos.com
   - Search Google for Bahama Condos (Consistently 1)
   - Search MSN for Bahama Condos (Consistently 1)
   - Search Yahoo for Bahama Condos (Consistently 1)

http://www.424help.com
   - Search Google for Computer Service Contracts (Consistently 1)
   - Search MSN for Computer Service Contracts (2)
   - Search Yahoo for Computer Service Contracts (3)

http://www.glucosaminechondroitin411.com
   - Search MSN for Glucosamine Side Effects (2)
   - Search MSN for Glucosamine Studies (9)
   - Search MSN for Glucosamine Benefits (19)

We have a number of other sites that we have worked on and generated excellent rankings and substantial increases in traffic and sales. Let us show you how we can help your site make you money.

How long have you/ your company been building web sites?
        permalink - show answer

On-Site Computer Solutions was established in 1997. Our expertise for web site creation goes back to 1995, with our first professional site going live in 1997.

How quickly can I speak with you when I need help?
        permalink - show answer

Most of the time, our administrator is in the office and is directly accessible to you. He is generally in the office 8-5 Monday thru Friday.
We are confident about being best because we are responsive and competent. We get it done correctly the first time.

How reliable is your web hosting? How do you know that they are reliable?
        permalink - show answer

We guarantee 99.9% uptime for our hosting on an annual basis.

How secure is your web hosting?
        permalink - show answer

Our web host of choice is hosting 60,000 web sites, has 300 servers and 25 full time technical people. The ownership of the company has never changed. They are cash flow positive and profitable.  They have redundant servers.  As far as physical security for the web host, aside from being on two power grids, they have two huge Caterpillar generators, plus two levels of uninterruptible power supplies which can run everything for 30hrs... multiple redundant power circuits and network paths. To get into many of the rooms you have to have a key, type in a pass code and use your hand print while looking into a camera.

What is the structure of your support department? How much support will I need? Cost?
        permalink - show answer

Our company is our support department – that is what we do! We will provide whatever support you need. We will do everything to get the site up and running as a part of the cost of the web site we quote you.  After the fact, occasional questions will be entertained without additional fees. Additional web site maintenance work will be $75 per hour with a 30 minute minimum.

What is your fee structure for making changes to my site? How quickly are changes?
        permalink - show answer

Any minor changes are usually made within 1-2 days, but very often they can be made the same day.

What makes you better than anyone else as a choice for building my website?
        permalink - show answer

We are extremely competent in both design and programming. We understand all facets of web development, including the marketing and search engine optimization. We write clean and accurate code and create attractive designs that are tested to display correctly across different versions of Internet Explorer, Netscape, Mozilla.  We are also available to maintain your site and will always be responsive to your requests. We guarantee your complete satisfaction and will create a number of designs if necessary to create a design that you love.

What support options are available on the web hosting?
        permalink - show answer

If you use our host, we will handle the support service for the hosting for you. Our web host is reliable and they take care of problems quickly when they do occur.  We will make sure that any issues you have are taken care of quickly and correctly.

Who updates and maintains my site once it has been published?
        permalink - show answer

We can update and maintain any content. Alternately, we offer content management solutions, which allow you to maintain either a specific portion of your site, or the whole site yourself.

Will the information on my site be copyrighted? If so, is there any extra charge?
        permalink - show answer

Anytime you publish anything online, it is copyrighted, and the copyright is owned by the person who published the material.  Our sites include a copyright notice at the bottom of each page.  This is, of course at no extra charge.

Will you provide me with a custom design or do you use a template design?
        permalink - show answer

100% custom design - no templates ever.

Would my website include e-mail service? Can my domain be registered as “private” to avoid Spam e-mails?
        permalink - show answer

Our basic hosting package includes email for up to twenty accounts. We use godaddy.com as our registrar which does offer private domain registration, which can alleviate some potential sources of spam email.  Our email accounts also have additional spam protection that can be turned on and off any time for free. The email also offers ‘web mail’ so it can be checked from anywhere in the world. The best way to avoid spam emails is to use a ‘contact form’ on your website, where text from a person is forwarded to you instead of listing your email address directly on the site.